Pepper VA: Are They Legit?

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‍Virtual assistants (VAs) are modern-day business lifelines. They streamline operations, boost productivity, and free up core teams to focus on strategic growth. ‍

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However, navigating the VA landscape, especially with multiple services across industries, is challenging. The vast pool of talent online, while promising, often hides a lack of transparency, inconsistent quality, and difficulties in assessing cultural fit—essential elements for seamless business integration.

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Why turn to specialized VA services?

• Customized matching: Get paired with a VA who fits your unique business needs and work style.
• Access to pre-vetted talent: Save time and effort by leveraging a curated pool of skilled VAs.
• Industry expertise: Benefit from VAs with experience in your specific industry or niche.
• Flexibility and scalability: Easily adjust your VA support as your business evolves.
• Ongoing support: Receive continuous assistance to ensure a successful partnership.

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What is Pepper VA? 

Pepper VA is a company that provides managed VA services to businesses. It hosts a team of professional, skilled virtual assistants who offer a range of delegation solutions.

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The company claims to match you with a VA, precisely based on your needs. Once you onboard a VA with it, Pepper VA provides ongoing support that primarily involves overseeing the VA’s activities and training them from time to time. 

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Additionally, Pepper VA’s service package includes an entire delegation team consisting of a VA, senior VA, backup VA, project manager, copywriter, and IT support.

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Pepper VA was established in 2009 and has its headquarters in Davao, Philippines.

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What does Pepper VA offer?

Pepper VA offers a variety of administrative and creative outsourcing services. Some of the most in-demand ones are:

• Social Media Management: includes content creation, post scheduling and publishing, engagement monitoring, etc.
• Data Entry: includes database updation and management, data categorization, document transcription, etc.
• Customer Service: includes query handling, customer account management, customer feedback gathering, etc.
• Administrative Support: includes email management, calendar management, travel coordination, etc.
• Executive Assistance: includes document drafting, research, project management, etc.
• eCommerce Management: includes product list optimization, inventory management, sales data analysis, etc.

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What are the pricing plans that Pepper VA offers?

Pepper VA’s pricing structure is not clearly mentioned on its website. Our guess is that you will have to reach out to their sales team to receive a quote. 

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However, its average pricing generally ranges between $600 - $1,950 per month.

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Where are Pepper VA VAs from?

Pepper VA scouts all its VAs from the Philippines. 

Additionally, the company claims that all their VAs are:

• college graduates
• proficient in English (verbal and written)
• well-versed in tools like Asana, WordPress, Adobe, Google Workspace, etc.
• experienced in working with foreign clients

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How credible is the company?

Although Pepper VA has a decent clientele, we’re not sure how credible it really is. The platform is not listed on any independent review website like Trustpilot or Capterra. 

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What are some pros and cons of Pepper VA?

Here are some potential pros and cons of hiring a VA with Pepper VA:

Pros:

1. You get high-quality VAs: Pepper VA claims its team of virtual assistants is college-educated, English proficient, and skilled. Additionally, it also claims all VAs have a solid work background. So, you can be assured they are high-quality professionals.
2. Their range of services is comprehensive: VAs at Pepper VA provide a range of services spanning creative, administrative, and personal tasks. It’s a one-stop delegation solution for all types of requirements. 
3. You can hire flexibly: Pepper VA provides you the option to hire a full-time or a part-time VA based on your needs. This flexibility also gives you better control over your delegation budget. 
4. You get managed assistance: Pepper VA undertakes all aspects of VA hiring for you—from onboarding to post-hiring management. This makes it an ideal platform to collaborate with.
5. You are less likely to face time zone issues: Pepper VAs operate during eight different time zones. So, you are least likely to encounter timezone issues with them.

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Cons:

1. Pepper VA’s credibility is doubtful: The platform is not listed on any reliable review website, making it difficult for anyone to gauge its true credibility.
2. Their pricing is unclear: Pepper VA does not mention its pricing on its website. So, it’s hard to guess whether its services are affordable or expensive. 

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Our review—what do we think of Pepper VA?

Pepper VA is one of the most renowned VA platforms in the Philippines. Popular for its skilled team of professionals, this company has eased business management for various entrepreneurs. 

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Talking of its advantages, there are many. Pepper VA is comprehensive, flexible, and customer-centric—in short, a promising VA solution. However, it also has its fair share of drawbacks, the most prominent being its lack of credibility. 

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So, our advice? Find a better alternative! When it comes to delegation, businesses that overlook a platform’s credibility often struggle with poor-quality work. To avoid this, choose a VA platform with proven reliability and strong credentials.

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If you’re interested in a strategy session to learn how to use an assistant, click here.

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Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.

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