Outsource Access - Our Review of their Virtual Assistant Services

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As a business leader, your priority is driving strategic growth, not getting bogged down by routine tasks. A Virtual Assistant (VA) can transform your productivity by managing both administrative and creative responsibilities. Unlike hiring in-house staff, which can be time-consuming and expensive, a VA provides flexibility and cost-efficiency.

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Choosing the right VA is essential. Partnering with a reputable VA staffing company gives you access to skilled professionals customized to your specific needs. These companies offer thorough screening, dedicated support, and often trial periods to ensure the perfect fit. By leveraging a VA staffing firm, businesses can streamline operations and fast-track their growth.

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Here, we will review Outsource Access, a VA staffing company. This blog will deep dive into the company — what it does, its unique features, pricing, and the pros and cons of its services.

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What is Outsource Access?

Outsource Access is a popular outsourcing and virtual services firm with headquarters in the United States and a fully managed virtual team based in the Philippines. Their main operational office is situated in Cagayan de Oro City, Philippines. 

Specializing in offshore outsourcing, Outsource Access provides a comprehensive range of virtual assistant and outsourcing services, currently employing over 450 professionals, with plans to expand to more than 1,000 by the end of 2023. The firm’s rapid growth is largely fueled by client referrals, a testament to its unwavering commitment to quality and customer satisfaction.

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What Services Does Outsource Access Offer?

Outsource Access offers a tailored outsourcing solution that enables businesses to scale effectively by providing highly skilled and cost-efficient virtual staff. These services cover a wide array of business functions, including sales, marketing, human resources, customer service, operations, bookkeeping, administrative tasks, and more. With experience serving thousands of clients across more than 50 industries—ranging from manufacturing, healthcare, and construction to real estate, retail, e-commerce, legal, and professional services—Outsource Access is a versatile partner in business growth.

What Are the Costs Associated with Outsource Access?

Outsource Access does not publicly disclose its pricing on its website. To obtain detailed information regarding their fees, potential clients are encouraged to schedule a consultation call with the firm. 

How Credible is Outsource Access?

Outsource Access has earned a mediocre reputation in the industry, as reflected by its ratings on Trustpilot (3.7/5) and Glassdoor (3.9/5). While the company has successfully served over 300 clients across 50-plus industries, including prominent names like Vistage, BB&T, and ATD, its overall rankings and the volume of reviews may not yet be considered extensive or highly reliable.

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What Are the Pros and Cons of Outsource Access?

Pros:

1. No Long-Term Contracts:
   Outsource Access offers clients the flexibility to scale their virtual assistant (VA) support up or down as needed without the commitment of long-term contracts. This flexibility is ideal for businesses that require agility in their operations.
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2. Flexible Time Zones:
   The VAs at Outsource Access can work according to the client's preferred time zone, ensuring seamless collaboration and round-the-clock support for businesses operating in different regions. This adaptability makes it easier for global businesses to maintain continuous operations.
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3. Customized VA Matching:
   Outsource Access places a strong emphasis on aligning the skills of their VAs with the specific needs of the client’s business. They conduct thorough interviews and meetings with clients to understand their requirements, ensuring that the selected VA is well-suited to deliver optimal performance and satisfaction.
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4. English Proficiency and Cultural Compatibility:
   With English being widely spoken in the Philippines and a culture that is closely aligned with American practices, the VAs at Outsource Access offer effective communication and a smooth working relationship with clients. This cultural compatibility helps bridge any potential communication gaps.

Cons:

1. Lack of Transparent Pricing:
   Outsource Access does not publicly disclose its pricing structure. To obtain detailed cost information, potential clients must book a consultation call. This lack of transparency may be a drawback for businesses that prefer to evaluate options upfront.
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2. Limited Experience with Larger Enterprises:
   Outsource Access primarily serves small to medium-sized businesses, which may suggest limited experience in handling the complexities of larger corporations. Businesses with more intricate operations may want to consider this when evaluating the platform’s suitability.

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Our Final Review - Is It Legit?

Outsource Access is a decent virtual assistant platform. Founded in 2019 by an enterprising CEO, it taps into a skilled and competent talent pool of VAs that offer a wide range of services and professionals. Moreover, you can be sure of the quality and suitability of the VA as OA conducts exhaustive interviews with clients getting a good idea of their exact requirements before matching the client with a VA. 

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However, OA’s pricing plans are unclear as they have not been published on the website. They require a personal call/inquiry from the potential client for this information. 

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Many high-rated platforms provide the same services but at a much more economical price point and offer much more transparency, such as Leverage!

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Hire a 1% virtual assistant

Leverage Assistants is a white-glove service founded by serial entrepreneurs that helps you find 1% assistants and then teaches you how to build leverage with them. If you're interested in a strategy session to learn how to use an assistant, click here.

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Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.

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