Our Review Of VirtualStaff.ph: 8 Pros & Cons

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‍A virtual assistant is a remote professional who helps businesses with certain activities. This can range from administrative ones like calendar management and meeting scheduling to niche ones like digital marketing and CRM.

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As a business owner, offloading tasks to these professionals provides many benefits. For instance, you can focus on core business duties, reduce inefficiencies, overhead costs, and so much more.

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However, finding the right VA for your needs can be a tiring process, especially if you tend to rely on networking platforms that do not actively match professionals. 

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That’s where specialized VA services can come to the rescue.

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Why turn to specialized VA services?

There are many advantages of turning to a matching VA company:

• The chances of trials and errors are less
• You get a VA that is hyper-personalized to your needs
• These platforms are highly reliable and provide constant support

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What is VirtualStaff.ph? 

VirtualStaff.ph is a popular outsourcing marketplace. Based in the Philippines, this platform was founded in 2016 and is known for recruiting vetted Filipino virtual assistants in businesses across the globe.

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VirtualStaff.ph lets you hire both full-time and part-time VAs. The platform is very comprehensive. You can also post job requirements, message and interview candidates, onboard, and pay VAs—all through a single dashboard.

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Apart from this, the platform also has solid staff time-tracking and scaling abilities. 

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What does VirtualStaff.ph offer?

Through VirtualStaff.ph, you can hire VAs for almost all job descriptions. But it mainly specializes in the following domains:

• Virtual Assistants Services: Email management, calendar management, data entry, etc.
• Customer Service: Call handling, live chat support, query handling, etc.
• Social Media Management: Posting content, content curation, engaging with followers, etc. 
• Content Writing: Blog writing, website content development, editing, etc.
• Real Estate Virtual Assistants Services: Listing management, lead generation, market research, etc.
• Copywriting: Writing ad copies, landing page content, sales letter writing, etc.
• E-Commerce Assistant Services: Product listing, inventory management, order processing, etc.
• Digital Marketing: SEO optimization, content marketing, PPC campaign management, etc.
• Bookkeeping: Expense tracking, data entry, invoice management, etc.
• Technical Support: System maintenance, user training, troubleshooting, etc.
• Administrative Assistants Services: Document management, meeting scheduling, correspondence, etc.
• Graphic Designing: Logo designing, branding, social media graphic development, etc.
• Sales: Lead generation, sales presentation, customer follow-up, etc.
• Video Editing: Adding effects, footage review, sound editing, etc.
• Accounting: Budgeting, payroll management, tax preparation, etc.
• WordPress Development: Bug fixing, theme customization, plugin installation, etc. 

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What are the pricing plans that VirtualStaff.ph offers?

VirtualStaff.ph offers two subscription-based pricing plans:

• Basic: $99/month or $891/year (with the first 3 months free)
• Enterprise: Custom pricing

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The “Basic” plan offers regular platform features. You can browse through VirtualStaff.ph’s list of candidates, post jobs, hire staff, onboard, manage, pay, and track their working hours. 

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The “Enterprise” plan is slightly premium. Along with the above features, you also get a dedicated client success manager, recruitment handling facility, and managed staffing. 

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VirtualStaff.ph offers a 7-day free trial of its services. Also, the prices mentioned above are charged by the platform. You will have to pay your hired VA separately. However, you can negotiate your rates depending on your requirements. 

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Where are VirtualStaff.ph VAs from?

VirtualStaff.ph VAs are from the Philippines. The platform hosts a vast pool of 1,000,000 Filipino professionals who are fluent in English, college-educated, and experienced in their job roles.

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How credible is the company?

VirtualStaff.ph is a highly credible company. It has a total of 487 reviews on Trustpilot, with an excellent score of 4.6/5.

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Upon zooming into its client testimonials, here are five aspects 81% of the customers expressed liking the best about the platform:

• Ease of use
• User-friendly interface
• Platform features
• Customer service
• Community support

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How do I hire a VA with VirtualStaff.ph?

The process of hiring a VA with VirtualStaff.ph looks something like this:

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1. Post a job: Create a job post for applicants to apply for
2. Message and interview: Once you have a few applications in, message the candidates you deem best and schedule an interview with them 
3. Hire: Fix your rate and send an offer letter to the best candidate

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Once hired, you can also use the platform to onboard and pay the VA. 

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But apart from this, you can also use the AI Talent Match feature to find an ideal fit for your job. Here’s how it works:

1. First, you must log into VirtualStaff.ph’s website
2. Then, navigate to the platforms’ “Jobs Posted” page
3. Once done, select the “AI Talent Match” feature for a specific job post
4. Review the candidates AI has matched you with
5. Finally, send messages to the matched candidates or find new ones

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What are some pros and cons of VirtualStaff.ph?

Here are some pros and cons of VirtualStaff.ph:

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Pros:

1. High-quality VAs: All of VirtualStaff.ph’s are vetted. The platform claims they are college-educated, skilled, and experienced. So, you only get high-quality VAs for hire.
2. Versatile: VirtualStaff.ph offers a comprehensive range of services. This makes the platform ideal for all kinds of businesses. 
3. Easy hiring: VirtualStaff.ph’s hiring process is very straightforward. This eases the whole recruitment process. 
4. Comprehensive: As a platform, VirtualStaff.ph acts as a one-stop solution. You can not only hire but also manage and pay your VAs through its portal.
5. Credible: VirtualStaff.ph’s online ratings and reviews reflect high credibility. So, you can trust the platform and its service quality.
6. Cost-effective: VirtualStaff.ph’s pricing structure is budget-friendly. Moreover, the platform also claims its VA rates are the lowest in the industry. 

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Cons:

1. Timezone difficulties: Since all VirtualStaff.ph’s VAs are Philippines-based, you might face timezone difficulties if your business is based in the US.
2. Limited support: VirtualStaff.ph only manages the VAs for clients who opt for its “Enterprise” pricing plan.  

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Our review—what do we think of VirtualStaff.ph?

VirtualStaff.ph is a well-known name in the league of Philippines-based VA platforms. Right from its high credibility to its diverse service range—the company is a top choice for businesses associated with names like Shopify and Etsy for a reason. To top it all, VirtualStaff.ph also offers access to a vast talent pool of over 1 million Filipino experts—which is another fantastic advantage.

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However, the platform doesn’t manage its VAs for businesses. Moreover, the chances of inefficiency due to timezone snags are also high. Therefore, go for this platform only if your SOPs are tightly in place and your working hours are flexible. 

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Hire a 1% Executive Assistant

Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them. 

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If you’re interested in a strategy session to learn how to use an assistant, click here.

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Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.

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