A virtual assistant is a remote professional who works on a contract basis to offload tasks from your organization. Think of them as an extension of your team—only distantly located.
These professionals are highly skilled and experienced. More often than not, they are able to help with all sorts of duties—from basic administrative ones like email management, file organization, and customer support to niche ones like digital marketing, accounting, and IT support.
Although the whole point of hiring a VA is maximizing productivity, it can backfire if you are not wary of the source you are hiring from. Recruiting a VA from a generic, virtual platform not only reduces your chances of hiring the right fit for your needs. The quality of the hired professional is also not guaranteed.
This is where matching VA platforms emerge as a solid choice.
There are several advantages of going for a VA platform that matches you with a VA:
Prialto is a US-based virtual admin support solution for businesses. It was launched in 2009 to help fill the gap between the work opportunities available in the US and the underutilized labor present in remote regions of the world.
Prialto mainly provides managed VAs to handle basic administrative and executive duties in an organization. The platform claims all its professionals are pre-vetted and trained.
Prialto is headquartered in Portland, Oregon, with service centers located across Latin America, Asia, and Africa.
Prialto has three service packages—Individuals, Teams, and Enterprise.
Under each of these packages, you get a virtual assistant who can help with executive, operational, and sales tasks in a business. This primarily includes calendar management, CRM management, expense management, relationship management, sales support, data entry, etc.
Along with a VA, you also get access to a Backup Assistant and an Engagement Manager. The Backup Assistant takes over when your primary VA is unavailable. The Engagement Manager coordinates with you to help create processes and troubleshoot issues that you encounter with the VA.
Apart from this, Prialto also offers virtual sales assistants for hire. They mainly specialize in prospect research, outreach support, travel planning, and so on.
Prialto VAs can handle most state-of-the-art tech tools like Asana, HubSpot, GSuite, etc. As for the industries, they operate in insurance, venture capital, biotech, real estate, management consulting, accounting, startups, and nonprofits.
Prialto charges a flat monthly rate for its services. It is called a “unit.”
Each Prialto unit consists of 55 hours of support per month plus some overflow time. A single unit is priced at $1,500/month. It contains access to a dedicated assistant, a backup assistant, and an engagement manager.
Apart from the flat monthly rate, you will also be charged $250 in the first month as a set-up fee. However, it can be waived with a 1-year agreement.
Prialto VAs are mainly located in the Philippines, Kenya, and Guatemala. The platform also has US-based professionals.
All of Prialto’s VAs are college-educated and thoroughly trained. They are also fluent in English.
Prialto is a moderately credible company. Although it has no written reviews on Trustpilot, its average rating is 3.5/5.
The process of hiring a VA with Prialto looks something like this:
Upon assessing Prialto, here are some of its pros and cons we discovered:
Prialto functions as a remote extension of your in-house team. With dedicated support, backup, and constant supervision, this platform ensures you don’t just offload your tasks but create an entire, effective delegation framework.
However, Prialto does not assist with all kinds of duties. Its VAs’ skillset is limited to managing surface-level admin tasks. On top of it, the platform’s pricing is also a bummer.
Our verdict? Prialto can prove to be ideal for large enterprises with an overflowing to-do list that consists of day-to-day tasks, like handling customers, making calls, etc.
But if you are a small team or a business with complex, niche delegation requirements, avoid Prialto and look for a VA platform that specializes in those services.
Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them.
If you’re interested in a strategy session to learn how to use an assistant, click here.
Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.
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