Our Review of Ossisto's Virtual Assistant Services

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‍Virtual assistants (VAs) have emerged as invaluable assets for all types of organizations. ‍

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They enable you to focus on core competencies and strategic growth by taking on a wide range of administrative and support tasks. 

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From managing schedules and emails to providing specialized assistance—VAs offer flexible and cost-effective solutions to enhance your overall operational performance and efficiency.

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However, the process of finding the ideal VA can present significant challenges for any organization. With a vast pool of virtual talent available, businesses are often faced with the daunting task of sifting through numerous candidates to identify those with the necessary skills, experience, and reliability. 

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The solution? 

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Choosing a VA company that matches you with the right talent!

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Why turn to specialized VA services?

Specialized VA services are companies that provide you with a VA tailored to your needs. They understand your pain points, assess your requirements, and then match you with a professional. Here’s why turning to such companies can be helpful:

• Proven Performance: These services offer pre-screened VAs with a track record of success in specific industries or roles.
• Enhanced Productivity: Delegating time-consuming tasks to specialized VAs can significantly boost productivity and streamline business processes.
• Risk Mitigation: Specialized VA providers implement rigorous screening processes, reducing the likelihood of hiring underqualified candidates and minimizing operational disruptions.

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What is Ossisto? 

Ossisto is a US-based virtual assistant platform that lets businesses hire experienced remote assistants for a range of tasks. Founded in 2017, it claims to have served over 650 companies and entrepreneurs since its inception. 

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As a company, Ossisto emphasizes providing VA solutions that are tailored to a business’s needs. Therefore, it claims its pool of VAs is skilled, trained, and experienced. 

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Ossisto's headquarters are in California, USA. 

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What does Ossisto offer?

Ossisto specializes in a wide range of virtual assistant services, such as:

• Customer service: Order processing & tracking, complaint resolution, live chat support, etc
• Website development: Web hosting and domain services, ecommerce website development, custom website development, etc
• Data entry: General data entry, accounting data entry, data mining, etc
• Social media: Social media posting, community management, influencer marketing, etc
• Digital marketing: PPC, SEO, email marketing, etc
• Accounting: Bookkeeping, financial statement preparation, payroll processing, etc
• Executive services: Email management, project management, file management, etc
• Content creation: Custom content, blog content, SEO content, etc
• Administrative services: Travel arrangement, document preparation, research, etc
• UI/UX services: Visual design, usability testing, mobile app design, etc

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Other than this, Ossisto also provides specialized services such as virtual recruiter assistant, remote customer manager services, clerical aide service, and so on.

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As for the industries, Ossisto assists businesses mainly operating in sectors like real estate, ecommerce, healthcare, insurance, property management, and SME. 

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What are the pricing plans that Ossisto offers?

Ossisto’s starting price for their basic virtual assistant services is $7.99/hour. If you go for any niche-specific service, the starting price for them is as listed below:

• Customer service: $7.99/hour
• Data entry: $7.99/hour
• Social media: $11.99/hour
• Digital marketing: $11.99/hour
• Accounting: $9.99/hour
• Executive services: $7.99/hour
• Content creation: $7.99/hour
• UI/UX services: $11.99/hour

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Note: All these prices are for illustrative purposes only and are subject to change. 

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Where are Ossisto VAs from?

Although Ossisto VAs can be located anywhere globally, they are primarily from India. 

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Ossisto claims all its VAs are college-educated, skilled, and experienced. They also have multitasking abilities, proficient in English, and are tech-savvy. 

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How credible is the company?

Ossisto is a fairly credible company. With a total of five reviews on Trustpilot, its rating on the platform is 4.1 out of 5.

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What are some pros and cons of Ossisto?

Upon evaluating every aspect of Ossisto and its services, here are some of its pros and cons we could identify:

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Pros:

1. Ossisto’s VAs are fully managed: With Ossisto, you don’t have to worry about a VA’s hiring, onboarding, training, management, and other logistical tasks that come with hiring an employee!
2. Its service range is diverse: Ossisto’s service range is pretty exhaustive. The platform provides support for both basic and niche-specific tasks. This makes it an ideal choice for all kinds of businesses. 
3. The platform is highly credible: Ossisto’s credibility is also reasonably high. Therefore, you can rely on its services and VA quality.
4. Its onboarding process is quick: Unlike other specialized VA platforms, Ossisto’s hiring process is relatively expeditious. So, you don’t have to wait days to fill a vacancy. 
5. Its pricing is flexible: Ossisto allows you to change your pricing plans as you scale. This flexibility comes in handy, especially when you wish to move to a cheaper pricing plan. 
6. You get extra support: With every plan, Ossisto provides a no-cost backup assistant so that your workflow isn't hampered, even if your primary assistant is unavailable.

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Cons:

1. You might face some issues with time zones: Since all Ossisto VAs are based in India, you may face time zone difficulties when collaborating with them.

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Our review—what do we think of Ossisto?

Ossisto is a solid VA recruiting platform. Whether it's about the range of services or the quality of professionals—Ossisto excels in every aspect. Moreover, its starting prices are also affordable, making it an ideal platform for organizations that don’t have the budget for offshore delegation.

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However, there’s one small yet significant issue with the platform—time zone problems. If you are a company based in the US, you might face challenges communicating with your remote assistant since they would be based in India. So, if you want to avoid this, go for a VA platform that recruits US-based remote assistants. 

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Hire a 1% Executive Assistant

Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them. 

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If you’re interested in a strategy session to learn how to use an assistant, click here.

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Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.