Curious how top hotels and resorts manage to keep their guests smiling while juggling a million tasks?
The secret often lies in using virtual assistants (VAs).
For companies in the hospitality sector, turning to VAs is a game-changer. Why? Because VAs are pros at handling those repetitive yet crucial tasks.
From managing bookings and crafting personalized guest itineraries to handling customer feedback and coordinating special requests, VAs streamline operations and boost efficiency. They help with everything from reservation management to digital marketing, allowing your staff to concentrate on enhancing the overall guest experience.
By integrating VAs into your strategy, you not only save time but also elevate the quality of service, leading to happier guests and a stronger reputation.
We've compiled a list of 11 websites where you can hire Hospitality VAs.
Our selection criteria include:
Credibility: Platforms were chosen for their strong reputation, as evidenced by their many clients and successful placements.
Client Reviews: Positive feedback and detailed reviews highlight the quality of the candidates placed by these platforms.
Diversity: A wide variety of assistant types are offered, catering to different needs and preferences.
Pricing Range: Options available to suit various budgets, from cost-effective solutions to premium services.
Leverage Assistants is a white-glove virtual assistant staffing company. The company was founded by Stephen Turban, a serial entrepreneur and McKinsey alum (his last company was bootstrapped to 8-digit revenue) and it focuses on picking 1% talent globally and then training you to delegate to them effectively. Leverage is highly selective for applicants - selecting less than .2% of its applicants who apply.
Leverage Assistants match businesses with flexible, college-educated competent offshore talent. Most of Leverage’s talent is in the Philippines or South Africa. Leverage is known for its high quality of talent and its delegation training for founders.
The service however is not as on-demand as other virtual assistant companies like Upwork (placement times are 2-4 weeks), and the service often includes a waitlist for interested founders, Leverage only provides full-time virtual assistants.
Stealth Agents offers solid hospitality virtual assistant services, specializing in managing guest bookings, customer inquiries, marketing campaigns, and administrative support for hotels and resorts. We highlighted Stealth Agents because of their excellent customer service and the ease with which their VAs integrate into hospitality operations. This platform is highly trusted across a variety of sectors, thanks to its reliability.
However, keep in mind that their pricing may be on the higher end, and there’s limited clarity on costs upfront, which could be a drawback if you're working with a tight budget.
Express VA (EVA) provides a variety of hospitality virtual assistants, with a strong focus on roles like reservations management, guest services, and event coordination. Their VAs are located in countries such as India, the Philippines, Kenya, Bolivia, and Colombia.
We chose this service for its blend of affordability and quality. One potential drawback is that EVA operates as a matching platform, which means finding the perfect VA for your specific needs might take some time. However, this model gives you the flexibility to select a VA tailored to your exact requirements.
Outsourcing Angel’s hospitality VAs possess a wide array of skills, particularly useful for hotels and resorts. From managing social media and digital marketing to offering customer support, handling graphic design, and overseeing project coordination, their VAs cover key tasks essential for smooth hospitality operations. If a client is dissatisfied with the service, Outsourcing Angel offers free VA replacements and provides a complimentary week of service to ensure satisfaction.
However, a potential challenge is that the time zone differences between Australia, the Philippines, and other regions could sometimes lead to delays in communication and updates.
VA Central’s virtual assistants are expertly trained to cater to the hospitality industry, serving businesses across the U.K. Their specialized services include managing Airbnb properties, supporting boutique guesthouses, and more, tailored to meet the unique needs of the hospitality sector. This platform is particularly beneficial for U.K.-based businesses, as it provides both full-time and part-time virtual assistants to suit various operational needs.
However, the four-step process required to hire a VA, along with their higher service rates, might be a deterrent for some businesses, particularly those with tighter budgets or those seeking a more streamlined hiring process.
Upwork stands out as a leading platform for finding skilled hospitality virtual assistants, offering a broad selection of professionals specialized in various tasks. Whether you need help with managing guest inquiries, handling reservation systems, overseeing event coordination, or executing marketing strategies, Upwork allows you to browse through profiles, check client reviews, and choose from a diverse pool of experts with relevant hospitality experience.
We recommend Upwork for its extensive variety of hospitality VAs tailored to your specific requirements. However, it’s important to note that Upwork functions as a matching service, so you might need to invest time in finding the ideal VA. Additionally, while Upwork connects you with freelancers, not all may have specialized training in hospitality services.
Like Upwork, Fiverr is a marketplace where hospitality VAs can assist with tasks such as researching venues, coordinating events, managing vendors, and handling guest communication and RSVPs.
We selected Fiverr for its extensive service offerings and the ease with which you can find specialized VAs. The platform offers budget-friendly options and various packages tailored to different needs.
However, it's important to note that service quality can be inconsistent, and it may take some effort to find a VA who aligns perfectly with your specific requirements.
Bruntwork is a top provider of Airbnb virtual assistants, offering expertise in managing reservations, coordinating turnover, syncing calendars, analyzing performance metrics, planning marketing strategies, and monitoring local regulations, among other tasks.
We chose Bruntwork for its HIPAA-compliant and data-sensitive-trained agents, and the flexibility of not having any lock-in contracts.
However, one potential drawback is their extensive 6-step hiring process, which may be a consideration if you need to fill a position urgently.
Koruna Assist specializes in hospitality management virtual assistants who excel in tasks such as inventory tracking, managing reservations, maintaining records, liaising with suppliers, and preparing compliance documentation for safety protocols.
With experience supporting over a hundred businesses, Koruna Assist offers a reliable option for business owners. However, one challenge is their 4-week intensive training program, which ensures VAs are well-prepared but may result in a longer wait time before they are fully ready to assist with your specific needs.
24/7 Virtual Assistant is a US-based service provider offering virtual receptionist services for hospitality needs, such as managing reservations, communicating with guests, answering calls, and providing customer support.
We chose this platform for its flexibility in offering offshore, US-based, or hybrid virtual assistants, along with 24/7 support.
However, their pricing plans may not be easily customizable. It’s recommended to consult with their team to find a plan that best suits your specific requirements.
Wishup offers a comprehensive range of services tailored to the industry, including social media management, content creation, guest communication, and performance analysis, helping you elevate your hospitality operations effectively.
We chose Wishup for its deep industry knowledge and extensive international network. With a proven track record across diverse sectors and virtual assistants in 15 cities around the globe, Wishup is well-positioned to address your specific hospitality needs.
However, while Wishup provides access to a broad pool of skilled hospitality VAs, their matching system might occasionally lead to varying degrees of alignment between clients and their assigned assistants.
Founded by serial entrepreneurs, Leverage Assistants is a white-glove service that helps you find 1% assistants and then teaches you how to build leverage with them.
If you’re interested in a strategy session to learn how to use an assistant, click here.
Stephen is one of the founders of Lumiere and a Harvard College graduate. He founded Lumiere as a Ph.D. student at Harvard Business School. Lumiere is a selective research program where students work 1-1 with a research mentor to develop an independent research paper.
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